On-Star Fucktardery

When I bought my car about a year and a half ago it came with ON-star. I don't have many regrets inj life but activating On-Star is one of them.

While the service is a great idea it just wasn't for me. I have my own phone that hooks up via bluetooth so I didn't need their phone service. I can find my own way around so I didn't need any help in that respect. It just didn't make sense to pay $45.89 a month for a service I didn't use or need. So in April of this year I cancelled the service. That is when the fucktardery began.

In early April of 2013 I called On Star's 1-888 number. I talked with someone going by the name Hazel. She went through their usual spiel when someone is cancelling. I stuck to my guns and cancelled. Unfortunately, that wasn't the end of it.

The next month I found another charge for On-Star on my credit card. I immediately called them to find out what the hell was going on. This time it was someone going by the name Brenda. according to her I did call in April to cancel their service. Hazel made note of it but never actually cancelled it. Everything was logged but nothing done. Everything was going to be cancelled at that point and I would be reimbursed.

Around June 20th I got a letter from On-Star telling me I no longer had On-Star and pitching for me to reactivate.

This brings us to Today, July 1st. I check my credit card bill and see ... a charge for On-Star. I call them up and get someone by the name of Antoine. After hearing the problem he transfers me to Bernadette in Billing. I get to repeat everything to her and then get stuck on hold for 22 minutes. Now, I worked this kind of job before. You NEVER leave a customer on hold more than a couple of minutes before checking back with them and letting them know you are still looking into things. I called them up on my cell phone after they had me on hold for 15 minutes. Informed the person what was going on and they hung up on me.

Bernadette finally got back to me, after 22 minutes on hold. She let me know that a dispute was set up and gave me a confirmation number. It will be 7-10 days before I hear anything back. I made sure she put down that I expect to be reimbursed for the last 3 months.

What do I really expect? A charge to appear on my credit card on July 16th for On-Star. Luckily, I have already advised my bank of the BS I have been going through and if a charge appears they will go after On-Star for me. I was going to deny On-Star access but IF they actually reimburse me the money I am owed they will credit it to my card.

What a bunch of fucktardery.

I would NEVER advise anyone to use On-Star. If they are this incompetent when it comes to cancellation god help you if you really need help.